Frequently Asked Questions


My water tastes normal so why would I need a drinking water system?

Ordinary tap water can contain contaminants like iron, lead, chlorine or nitrates that you can’t see, taste or smell. A Water & Energy Solutions reverse osmosis water treatment system filters out up to 99% of contaminants left behind by standard filtration.


How often should I change my filter?

Water & Energy Solutions can guide you in how often to change your filters, based on what’s in your home’s water and your water usage.


What if the water from my RO has a taste to it?

Water & Energy Solutions know. You could be due for a filter change or might need a different kind of filter cartridge if there have been changes in your water.


What is hard and soft water?

Hard water is water that is high in minerals like calcium, magnesium and carbonate. It can happen with both city and well water, and takes a huge toll on your home, clogging up your appliances, creating spotty dishes, leaving your skin dry and your clothes dull and scratchy.

With a single- or twin-tank home water softening system you can reduce the effect these minerals have on you, and your home. Softeners remove unwanted contaminants before your water even travels through your pipes, into your water-using appliances, or before you switch on the taps of your bathrooms and kitchen. Giving you softened, mineral free water to every room in your home.


Why does soft water make my skin feel slippery?

A water softening system removes contaminants in your water so your skin is rinsed completely without hard water minerals left behind to trap residue and traces of soap, dead skin cells and other particles that can make your skin feel dry and scratchy. The slippery, softness you feel is what your skin is supposed to feel like.


I am connected to a city water source. Since they treat the water, does that mean my water is already soft?

Most municipalities don’t soften water in a central location before providing it to your home. This unsoftened water can cause a buildup of minerals, also called “scale” and can harm the efficiency and lifetime of your water using appliances and fixtures. Even if your municipality is using surface water, reservoirs or lake water you may need a softener to help reduce the buildup of minerals in your home. Your local water pro will be able to test and verify if you’ll need a softener to reduce or remove extra minerals from your water supply.


How can I treat my well water?

Water & Energy Solutions can test your well water and recommend a softener or whole home filtration system customized to treat your needs and give you benefits like:

  • Saving up to 70% on soap and water usage from hard water removal
  • Extending the life of your dishwasher, washing machine and other water-based appliances
  • Whiter, brighter and less scratchy clothes
  • Cleaner fixtures, stain-free sinks, tubs and showers
  • Softer skin and more manageable hair
  • No more spotty dishes


How do I decide which softening system is right for my home?

Water & Energy Solutions can help determine the right product for you starting with a free water test. Then taking into consideration things like how many people live in your home, your typical water usage and number of bathrooms and appliances.

Why isn’t my softener using much salt?

Water & Energy Solutions products are built for ultimate efficiency and uses less water and salt than most competing systems. However, if for some reason your water isn’t feeling very soft and the level of salt isn’t decreasing as it should call Water & Energy Solutions.


Does hard water affect my water heater and bathroom fixtures?

Mineral build-up caused by hard water can reduce the efficiency of your water heater up to 24% while softened water can help maintain its original factory efficiency ratings over a 15-year lifetime.

Softened water also helps keep your shower heads and faucets at their highest flow rate longer—while fixtures exposed to hard water can lose up to 75% of flow rate in less than 18 months.

Water & Energy Solutions to find out which water softening system will best help you preserve your water-based appliances and fixtures.


What is the difference between softening water and filtering water?

Softening water involves something called “ion exchange” to remove dissolved minerals such as calcium, magnesium, iron and manganese—particles that can’t be trapped in a filter bed. To remove these particles, softening systems contain hundreds of resin beads charged with sodium. As water enters the tank, dissolved calcium and magnesium are attracted to the resin, forcing the resin to exchange its sodium for the dissolved chemicals, and freeing the water of impurities.

Filtering water removes impurities using physical barriers, chemical processes or biological processes. Each method cleanses water to a varying degree to suit specific water uses like drinking water, irrigation, aquariums, ponds and swimming pools. Water & Energy Solutions can help determine the best solution for your specific water profile and application.


Why is iron a problem in my water?

Whether you have a city or well water source, iron is a contaminant that often makes it into your home. If left unfiltered, iron can cause your water to have a metallic taste and create hard-to-remove rust stains on household fixtures and appliances.

Water & Energy Solutions has several filtration technologies that help reduce or remove iron from your home.