TERMS AND CONDITIONS
Price, specification, and terms are subject to change without notice. Water and Energy Solutions LLC is not responsible for errors in typography and/or photography. All products come with original manufacturer warranty and the respective manufacturers handle technical support. Customer pays return shipping on all services. Water and Energy Solutions LLC reserves the right to refuse service to anyone.
Water and Energy Solutions LLC accepts the following Payment Methods
Visa, MasterCard and Discover.
Bank Wire Transfer for orders over $600.
Cash or Money Order for local customers’ small orders under $1,000.
Please note that multiple cash (or cash equivalent) orders totaling more than $10,000 during any 12 month period may have to be reported on Form 8300.
CREDIT CARD AUTHORIZATION
Credit card issuers may place a temporary “authorization hold” on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Water and Energy Solutions LLC will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.
Shipping Charges/State Taxes: Your total cost for purchase of any product will include shipping as well as applicable state sales tax, and shown on Water and Energy Solutions LLC invoice.
Processing Time: You can expect your order to be processed within two business days. Water and Energy Solutions LLC aims to ship your order within 5 days of order placement unless otherwise communicated.
Back Orders: Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Estimated ship dates will be provided however please note that these dates are “estimates” and not guaranteed to arrive on that date.
Change Orders: You may change your order, provided that your order has not yet been processed and shipped. If items have shipped the normal restock fee of 25% will apply. Please contact your sales person directly with any changes to be made and please have your order number available.
Shipping Policy: Water and Energy Solutions LLC and Water and Energy Solutions LLC vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands Water and Energy Solutions LLC Terms and Conditions.
Important! You or your receiving agent MUST check your order immediately for accuracy and possible concealed damage. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or Water and Energy Solutions LLC. NO EXCEPTIONS! Protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted at the time of receipt.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
If there is damage to the shipment, then you must refuse the package and contact Water and Energy Solutions LLC
Cancellation Policy: To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our Customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and/or your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 25% restocking fee will be deducted from your refund. The refund will occur within 48 hours or to up to 30 days of the receipt of the cancellation or the return of all products that have shipped.
Before returning items, it is necessary to call and speak with your sales representative to obtain an RMA # for your return. Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Water and Energy Solutions LLC requires at minimum 48 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and Water and Energy Solutions LLC may reject the return or may choose to impose additional charges for replacement of the missing component.
A 25% restocking fee will be charged for all returns. Shipping charges are not refundable. Custom built items and custom built solar panel mounting systems, are non-returnable. Built to order and special order items are non-returnable. If a Water Treatment, Filtration or Alkaline Water Ionizer has been opened from its packaging and used, or connected to a water line, the item are non refundable. Shipping charges are not refundable.
Warranty Policy: Water and Energy Solutions LLC is a distributor only. Products sold by Water and Energy Solutions LLC are not manufactured by Water and Energy Solutions LLC therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Water and Energy Solutions LLC bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
Product Listings: Water and Energy Solutions LLC product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Water and Energy Solutions LLC strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Water and Energy Solutions LLC at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Water and Energy Solutions LLC website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.
Security: Security is our number one priority. All on-line transactions are sent through our secure server and encrypted. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Credit card information is not stored on our computers once an order is completed so you will be asked to provide your credit card information with each new order.
Privacy: Water and Energy Solutions LLC respects your privacy. We collect limited information to help us understand our website visitors and to process your requests. We share information only when it is necessary to fulfill a customer request (such as to ship an order or process a newsletter signup). We never sell your information.
LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES WATER AND ENERGY SOLUTIONS LLC MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. WATER AND ENERGY SOLUTIONS LLC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. WATER AND ENERGY SOLUTIONS LLC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT WATER AND ENERGY SOLUTIONS LLC IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss: Water and Energy Solutions LLC will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Water and Energy Solutions LLC reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Water and Energy Solutions LLC to sign appropriate documents on Customer’s behalf to permit Water and Energy Solutions LLC to protect its purchase money security interest. Water and Energy Solutions LLC will advise Customer of estimated shipping dates, but Water and Energy Solutions LLC will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Water and Energy Solutions LLC and Customer shall be governed by the laws of the State of New Jersey without regard to its conflicts of law rules. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement. Water and Energy Solutions LLC and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of New Jersey, Atlantic County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Water and Energy Solutions LLC that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable New Jersey law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with Water and Energy Solutions LLC invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Water and Energy Solutions LLC and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Water and Energy Solutions LLC and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.